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Former Member

Result of Questionnaire not visiblr in Web UI

Dear Experts,

I am working on CRM 2007.

We have a requirement of creating a feedback questionnaire to be taken from the customer on phone. Future Actions are dependent on result of questionnaire.

Primary requirement is Score should be displayed.

For example, in our case if the result of questionnaire is less than or equal to 6(or 60%), then a complaint should get generated for such a customer.

But my issue is that I am not able to see the result i.e. the score of the questionnaire on CRM Web UI.

Inside CRM_SURVEY_SUITE in GUI, we get result as illustrated below:

"You have reached 60 of a maximum of 60 attainable points, this is equivalent to 100 % ".

I need the same result to be displayed on Web UI also.

Any help will be appreciated.

Thanks and Regards

Varun Taneja

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2 Answers

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    Former Member
    Jul 19, 2010 at 06:56 AM

    Hi Experts,

    Any take on this?

    Regards

    Varun Taneja

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    • Former Member Former Member

      Thanks suvidha_24/Andrew for all your inputs.

      I will just try out the suggested methods. and get back on this soon.

      Thanks and Regards

      Varun Taneja

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    Former Member
    Sep 23, 2010 at 04:16 PM

    Hello Varun,

    We have a same problem. Do you have a resolution ? We also wanted to display the Questionnaire/Survery results in WebUI and not sure how to go about doing the same...Please advise....Cheers

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    • Former Member Former Member

      suvidha_24 ,

      Whilst that will display the surveys for entry etc, I'm not sure that it will provide the reporting functionality that the poster of this thread was looking for (i.e. a score/result).

      Thanks,

      Andrew G.