Result of Questionnaire not visiblr in Web UI

[Former Member]

Dear Experts,

I am working on CRM 2007.

We have a requirement of creating a feedback questionnaire to be taken from the customer on phone. Future Actions are dependent on result of questionnaire.

Primary requirement is Score should be displayed.

For example, in our case if the result of questionnaire is less than or equal to 6(or 60%), then a complaint should get generated for such a customer.

But my issue is that I am not able to see the result i.e. the score of the questionnaire on CRM Web UI.

Inside CRM_SURVEY_SUITE in GUI, we get result as illustrated below:

"You have reached 60 of a maximum of 60 attainable points, this is equivalent to 100 % ".

I need the same result to be displayed on Web UI also.

Any help will be appreciated.

Thanks and Regards

Varun Taneja

[Former Member]

Hello Varun,

We have a same problem. Do you have a resolution ? We also wanted to display the Questionnaire/Survery results in WebUI and not sure how to go about doing the same...Please advise....Cheers

[Former Member]

Hi Varun,balaji,

to integrate surveys into your component,you need to add the component ICCMP_SURVEY as your component usage.

This is the standard survey component in web ui for surveys application.

You just have to add a seprate custom controller for the survey ,and then bind it to the surveys context node in your component conrtoller.Now redfeine the method wd_usage_initialise() in your comp controlle rimpl class and bind the component controller contxt node to the survey component contxt node.

NOw what ever you see in the sap gui,will all be visible to you here.

ie whatevr surveys you create here ,and all the attributes of the survey would be visible here.

just explore the component ICCMP_SURVEY and i am sure you shall find your answers.

[Former Member]

suvidha_24 ,

Whilst that will display the surveys for entry etc, I'm not sure that it will provide the reporting functionality that the poster of this thread was looking for (i.e. a score/result).

Thanks,

Andrew G.

[Former Member]

Hi Experts,

Any take on this?

Regards

Varun Taneja

[Former Member]

Varun,

If you have the survey associated with a transaction (i.e. an Activity or task) then you can view the survey results through the associated business activity or task in the Web UI view (not the IC view) using component BT126H_APPT and view ApptDetails for example.

To associate the survey with an activity or task go to the following SPRO/IMG path:

SAP Implementation Guide > Customer Relationship Management > Transactions > Settings for Activities > Questionnaires

The 'Define Questionnaires' entry is your survey suite tool. The next two options are for assigning your survey to a transaction type (select task or activity IMG entry depending on your requirement). The final IMG activity is to add extra determining criteria for restricting by target group etc.

Hope this helps,

Andrew Griffin.

[Former Member]

Hi Andrew/Varun,

The standard survey component for web ui does not provide this functionality.

The user should be doing this check internally in the backend.However,the survey appl allows the user to get the survey template id

I will take an eg of surevys for leads.This survey templet id can be used to query the table CRMc_LEAD_SV_QL ,with which the percentage criteria of the survey can be obtained and based on this backend programinig ,the programmer can display a corresponsing msg to the end user.I have not implemented this scenario,but i understand this should work.

[Former Member]

Andrew/Suvidha_24,

We have already integrated survey component ICCMP_SURVEY in task component BT125H_TASK. However, I don't see any field for "survey result" in BT125H_TASK/TaskDetails view. When you go to transaction CRM_SURVEY_SUITE and execute the survey using the Test button, in the top of the screen you get something like "You have reached 10 of a maximum of 20 attainable points, this is equivalent to 50 %" I want to bring in this value in WebUI and that's what I mean by "survey result". Please advise on how to get this survey result in ICCMP_SURVEY component. Thanks in advance.

Cheers

Balaji

Edited by: Balaji Kanagarajan on Sep 27, 2010 7:53 PM

[Former Member]

Hello Balaji,

We had a similar scenario . But the scoring of the survey does not show up on the Web UI. You either have to fetch the value programatically , or enhance the object to which you are associating it to hold the survey result.

[Former Member]

Hello Balaji,

We had a similar scenario . But the scoring of the survey does not show up on the Web UI. You either have to fetch the value programatically , or enhance the object to which you are associating it to hold the survey result.

[Former Member]

Hi Balaji,

Linke i already said in my previous post,the standard survey integration does not provide the facility to show up surevy results,so you can use the mehotd i suggested to try and make code changes and fetch the results from your results databast table,and show some kind of pop up,or a sepearet view on the UI with a value node that shows this data.

As of now,this is teh best way to achieve this.

[Former Member]

Thanks suvidha_24/Andrew for all your inputs.

I will just try out the suggested methods. and get back on this soon.

Thanks and Regards

Varun Taneja