on 06-22-2010 10:21 AM
Hi Experts,
A user (in production enviorment) is getting a blank screen, when he tries to run any report in MSS--> Reporting.
A blank core iview is displayed, when reports are executed. This error is there from past few days. Only one user seems to have the problem.
Any pointers reg the error would be helpful.
Regards,
Anupama
Hi,
the error you get is a Javascript error. This has nothing to do with permissions the user has on the iView inside the PCD (end-user, admin). The browser is denying the access. Normally a browser denies access when the Javascript is crossing domain boundaries. The configuration of the browser is as default?
The user can access the iView directly?
br,
Tobias
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Hi Tobias,
We asked the user to get Internet Explorer installed again on the system, but unfortunately this didnt work and the user is still facing the issue. Also, SAP Frontend is installed in very few systems and generally most of the users access SAP through Enterprise Portal. So, he is wont be able to access the iview directly.
Any more ideas?
Regards,
Anupama
Hi Anupama,
Do the user have "end user" check box tick under permission section on this Reporting Iview?
Also check the authorization of the user in backend for this report.
If any of the colleague of the user is successfully accessing this report ask the user to access the report from his/her system .
Regards
Poonam
Hi,
1. Did u tried loging in with an other user Id from this user's PC? can u confirm if that login is also having facing same problem?
2. do u guys made any entries for WebAs in enuser's PC (like in system32/drivers/etc/hosts.txt file)? if so, can u please cross check all the entries are there?
Regards,
SrnivaS
Check the portal log if there are any warnings. Also check if the user has permissions to run the reports (IAC iviews). Also the system alias for ITS is important.
Good luck!
Noel
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Hi Noel,
Along with the js error that the user is getting, i checked portal trace files , and managed to find an error associalted with the user id(p670138). The portal log says :
#1.5 #0013725255A5003100000C3F00001214000489D39B19A977#1277441840134#com.sap.portal.prt.request#sap.com/irj#com.sap.portal.prt.request#*p670138*#7260##n/a##0643a386801611dfc2b90013725255a5#SAPEngine_Application_Thread[impl:3]_0##0#0#Error#1#/System/Server#Java###PortalComponentSession.putValue() failed
[EXCEPTION]
{0}#1#*java.lang.NullPointerException*
*at java.util.Hashtable.put(Hashtable.java:393)*
at com.sapportals.portal.prt.component.PortalComponentSession.putValue(PortalComponentSession.java:187)
at com.sap.pct.hcm.employeeprofile.genericiviewlist.GenericIviewListPage.doProcessBeforeOutput(GenericIviewListPage.java:53)
at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:127)
at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:540)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:423)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Thanks for your time & help!!!
Regards,
Anupama
Anupama,
Is he getting any error
Thanks
Bala Duvvuri
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Hi Bala,
He is not getting any error. When user executes a report from the MSS--> Reporting workset, a blank page is displayed. When i logged into the id from my desktop, the report was displayed correctly. I think something has gone wrongwith the Internet Explorer.
Thanks for your time!
Regards,
Anupama
If its happening only for one user then ask him to check using a different browser or machine . This way you will be sure that there is no issue with his id . Also see if he is getting any message / error in status bar . Since it happened all of a sudden check if he has made any changes from his end .
Regards
Mayank
Hi ,
Sometimes if a user plays around with the personalize option , then also you may get such issues . I have had such an experience where a user got a blank screen after using the personalize option . In that case you need to clean up his personalization .
Regards
Mayank
Hi Mayank/Bala,
there is indeed a javascript error that the user is getting. It says :
Problems with this Webpage might prevent it from being displayed properly or functioning properly. In the future, you can display this message by double -clicking the warning icon displayed in the status bar.
Line: 92
Char: 1
Error: Access is Denied
Code: 0
URL : http:wwwsapau,xxx.xom:8100/sap/irj/servlet/prt/portal/pretest/3aportal_content!2fxxx!2froles!2fau!2fyhp-rep_pos-mss-au!2fmss!2fnf_6!2fzhi-miv_com-sap-pct-hcm-rpt_objectselection2-au
I checked the permissions for the i-view mentioned in the javascript error, and the Eveyone checkbox is checked for this iview.
Thanks for your time!
Regards,
Anupama
Hi Mayank,
Sometimes if a user plays around with the personalize option , then also you may get such issues . I have had such an experience where a user got a blank screen after using the personalize option . In that case you need to clean up his personalization .
I checked this, the user does not have any personalization in production....
Regards,
Anupama
One thing is for sure that there is no issue with his id or account . My suggestion would be to test with a different browser altogether .
Also check this once - http://support.microsoft.com/kb/308260 .
Regards
Mayank
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