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Lumira 1.31 document on BI Launchpad hungs

Hi Team ,

Environment : BI 4.1 SP6 , 2 Tomcat servers managed by load balancer ,BIP Lumira 1.31 on different machine . IE and Chrome.PC's -Windows 7 SP1 with 4 GB RAM .

When opening Lumira report on Launchpad it never opens for few users in their PC's ,they can able to view reports from different machines .All PC's are with same configurations .

we looked at 2217644-When trying to view Lumira documents through Launchpad,IE displays Blank screen ,which didn't help .

we noticed below errors in Launchpad On debug.

1.unable to get property 'extapi' of undefined or null reference load timeout for 2.modules:core/aggregatedBundle

added BOBJ site to trusted , played around with compatibility view , Java security levels nothing helped .

is this because of some security restrictions at network /PC level ?

your thoughts on root cause /solution will be helpful .

Thank you


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