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Former Member

Documents cannot be processed when requester has left the company

Dear Gurus,

We are working on SRM 7 and we would need to be advised for the followig.

We are facing an issue when users leave the company, if they where requestor for some documents, this documents cannot be processed anymore. Error "The attributes of other user are incosistent or not defined. See transaction PPOMA_BBP".

Currently these user are deassigned from the PPOMA and a standard interface update the field "valid to" in the BUT100 when they leave the company.

We tried to assign again them to the PPOMA. But the error has not been solved. Maybe that value "valid to" in BUT100 should be maintened in a different way.

We are using HR and standard interfases as far as i know.

Could you please advise regarding the best option to use in these cases of SRM.

Thank in advance for your support.

Best Regards,


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2 Answers

  • Best Answer
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    Former Member
    Jun 22, 2010 at 12:22 PM


    You can try to use users_gen and then check consitency and repair users for it.

    hope it helps.



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    • Former Member

      Hi Valentino,

      If this issue has been resolved could you kindly close the thread.

      Many thanks,


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    Former Member
    Jun 21, 2010 at 09:32 PM

    Hi Valentino,

    I have seen this error many times, the user was probably deleted from the SRM system and so no subsequent actions can be taken on open documents linked to this user.

    The SRM system behaves like this

    In Standalone scenario:

    SRM system is standalone system not connected with HR system

    If we try to delete the user locally the system will check is there any

    open documents if any open document exists

    then the system won't allow to delete the

    users which inturn won't delete the associated business partner


    So the user as well as the business partner relationship (BUT050 ,

    BUT052) won't be deleted.

    SRM with HR Replication scenario:

    All the users are maintained in HR system and the HR system is the

    leading system.

    If the employee leaves the organisation, from HR side the requirement is

    that the user has to

    be deleted immediately. So here we can't check whether the user has open

    documents in child system (i.e, SRM system), even if

    we check and block the deletion of user in HR, from HR side this is not

    acceptable from HR the user should be removed immediately. If the user

    is deleted or delimited in HR side when the user is replicated to SRM

    system the BP relationship will be deleted this is the reason that the

    open documents could not be processed.

    So the please follow either of these options,

    1. Before deleting a user from HR make sure that all the open documents

    are completed or assigned to some other

    active requestor / recipient.

    2. All the open documents associated to the deleted business partner or

    user should be archived.

    3. If the user is deleted in HR before closing the documents and still

    want to access the open documents of the deleted user / Business Partner

    they can use the Z Report which will replace the deleted Business

    Partner with active business partner.

    I have attached the report Z_change_pguid_002_new.txt please use

    this report to replace the deleted Business partner with the active

    business partner.

    Follow the below link to access the report


    Hope I have been of help to you,

    Kind Regards,


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