Create solution in database getting error in service desk

[Former Member]

Dear All,

Creating solution in database in using tcode :-crm_dno_monitor i m grtting following error .

Note

The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.

The error occurred on the application server solman_FCS_00 and in the work process 0 .

The termination type was: RABAX_STATE

The ABAP call stack was:

Function: ISMV_POST_SYMP of program SAPLISMV

Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV

Form: GENERATE_SYMPTOM of program SAPLISMB

Form: POST_SYMPTOM of program SAPLISMB

Form: %_PROCESS_P_O_C of program SAPMSSY0

Form: %_COMMIT of program SAPMSSY0

Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP

Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP

Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP

Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP

I check the trace log w0 log its giving this error.

ABAP Program SAPLISMV .

Source LISMVU01 Line 13.

Error Code SAPSQL_ARRAY_INSERT_DUPREC.

Module $Id: //bas/700_REL/src/krn/runt/absapsql.c#11 $ SAP.

Function HandleRsqlErrors Line 782.

• RABAX: level LEV_RX_STDERR completed.

• RABAX: level LEV_RX_RFC_ERROR entered.

• RABAX: level LEV_RX_RFC_ERROR completed.

• RABAX: level LEV_RX_RFC_CLOSE entered.

• RABAX: level LEV_RX_RFC_CLOSE completed.

• RABAX: level LEV_RX_IMC_ERROR entered.

• RABAX: level LEV_RX_IMC_ERROR completed.

• RABAX: level LEV_RX_DATASET_CLOSE entered.

• RABAX: level LEV_RX_DATASET_CLOSE completed.

• RABAX: level LEV_RX_RESET_SHMLOCKS entered.

• RABAX: level LEV_RX_RESET_SHMLOCKS completed.

• RABAX: level LEV_RX_ERROR_SAVE entered.

• RABAX: level LEV_RX_ERROR_SAVE completed.

• RABAX: level LEV_RX_ERROR_TPDA entered.

• RABAX: level LEV_RX_ERROR_TPDA completed.

• RABAX: level LEV_RX_PXA_RELEASE_RUDI entered.

• RABAX: level LEV_RX_PXA_RELEASE_RUDI completed.

• RABAX: level LEV_RX_LIVE_CACHE_CLEANUP entered.

• RABAX: level LEV_RX_LIVE_CACHE_CLEANUP completed.

• RABAX: level LEV_RX_END entered.

• RABAX: level LEV_RX_END completed.

Regards

Ashok

[Former Member]

Dear Ashok,

Kindly please review the following notes :

1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation

1002299 - Missing Customizing data in SAF, Part II

They should help resolve the issue.

Regards

Amit

[daniel_rothmund]

Please install note 1470643 .

regards

daniel