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Former Member

Attach screenshot to support message via "paste"

Dear all,

is it possible to attach a screenshot to a support message instantly after i did it (print key)?

I don't want to save the screenshot, but just attach it via paste (ctrl+v) or a similar function.

Regards

Daniel

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    Former Member
    Jun 18, 2010 at 01:47 PM

    Dear Daniel,

    When a Support Desk message is created from the Managed system into Solution Manager, only Text types are transferred from the managed system to the Solution Manager directly. Attachments can be added as additional Files but not in the main body of the message.

    Since the screenshot is not of type "Text", it is not possible in the current setup to paste a screenshot directly to the message. You will have to add it as a attachment.

    Regards

    Amit

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    Former Member
    Feb 24, 2011 at 11:03 AM

    Hi

    This is something that I think sounds both nice and interesting...

    Can someone explain more in detail how this works?

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    • Former Member

      This issue can be solved by using method get_screenshot of class cl_gui_frontend_services when creating support message.

      But there are some prerequisites for usage :

      Ticket 1399825

      Ticket 1411440

      br

      Roland WENZEL