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Former Member

Clientside Groupware-Integration: Appointment's time is wrong

Hi,

I synchronise appointments from Outlook to CRM and CRM to Outlook. It works fine but the time of the appointment is wrong in CRM after sync.

In Outlook: 4pm, in CRM 6pm. It's always 2 hours difference.

I checked the timezone of my user but it's correct.

Any other idea?

Its CRM 2007.

Thanks and regards,

Benedikt

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    Former Member
    Jun 18, 2010 at 07:00 AM

    Hi,

    i faced the same situation some time ago.

    You have to check the timezone setting in the outlook plugin.

    Go to Outlook -> Extras -> Options -> CRM Calendar ...

    Here you will find on one of the tabs timezone.

    I guess it is set to UTC.

    Set it to the users timezone.

    Since (i think) GWI 8.017 you are able to maintain a client profile in CRM customizing and set the timezone there for each combination of Country and businessrole.

    Kind regards

    Manfred

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    • Former Member

      Hi,

      Thanks for your reply.

      We have 2007 and we do not have the Client-Profile settings to be changed.

      We have Client-Version 8.020.

      I am not sure if we have a version problem or what is wrong here.

      Any idea?