What I want to achieve is to implement a function in our external service desk to open the corresponding ticket in SolMan.
Does anyone know the appropriate URL to open a service desk ticket in SAP SolMan by passing the ticket id?
This way only works with the GUID:
My problem is that I am creating the ticket in an external service desk, thus the GUIDs differ (for the same incident, the ticket-GUID in the external service desk is not the same as the one in SolMan ServiceDesk). So, I think the only way might be to use an URL that contains the object_id (ticket id) somehow...
Any ideas or hints?
Thanks in advance for your answers.
Edited by: Ronald Wimmer on Jun 17, 2010 5:27 PM