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Former Member

Unable to process support message in solution database

Dear Expert ,

In service desk when i trying to save any support message in solution database .Its through error.

Error when processing your request

What has happened?

The URL http://solman.tryecare.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry/ was not called due to an error.

Note

The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.

The error occurred on the application server solman_FCS_00 and in the work process 2 .

The termination type was: RABAX_STATE

The ABAP call stack was:

Function: ISMV_POST_SYMP of program SAPLISMV

Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV

Form: GENERATE_SYMPTOM of program SAPLISMB

Form: POST_SYMPTOM of program SAPLISMB

Form: %_PROCESS_P_O_C of program SAPMSSY0

Form: %_COMMIT of program SAPMSSY0

Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP

Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP

Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP

Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP

What can I do?

If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system FCS in transaction ST22.

If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server solman_FCS_00 in transaction SM21.

If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server solman_FCS_00 . In some situations, you may also need to analyze the trace files of other work processes.

If you do not yet have a user ID, contact your system administrator.

Regards

Ashok

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1 Answer

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    Former Member
    Jun 18, 2010 at 02:08 PM

    Dear Ashok,

    Concerning the described error, Please review the following SAP notes :

    1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation

    1002299 - Missing Customizing data in SAF, Part II

    I hope that the notes resolve your issue.

    Regards

    Amit

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