We have a requirement to search business transactions by text in CRM. Specifically, to search service tickets from the agent inbox in IC. Search by Text is not available in standard SAP. We want to enhance the standard SAP search to search by text and use TREX or embedded search to enhance the performance.
Created the RFC connection to TREX. We created the serach object connector for the business object BUS2000116_SRVT and did the indexing. Since the templates in the template modeler already have text field, we did not modify the Service Ticket related template.
To bring the text field on to the UI, we made the necessary changes to the Inbox view in IC.
Have some questions here.
As per my understanding,
1) Since the search object connector has the required text field, I assume that TREX also has this field to enable indexing. Please correct me if I am wrong.
2) Just bringing in the text field on the UI will not enable the text by search automatically. So Implemented the enhancement spot ES_CRM_RF_Q1O_SEARCH. After all this is done, will the embedded search still work in the background to retrieve the required results?
I could not get much information from SAP Help on how the web UI part would be integrated with embedded search when we modify the search structures.
Any help/info on this would be of great help.