I'd like to use service orders items in SRM 7.0, that is, request external staff directly through a PO. We are not using SUS. The purchaser or purch. assistant should be able to create an item of type 'Service Order'. So far, I am able to create such an item and to select a supplier from the list, but I can't get the system to display any service agent.
I replicated the vendor from the backend system.
I set the bidder flag in the business partner and maintained a (backend) product category for this bidder.
I set the allow surrogate bidding flag (don't know whether this is necessary)
I included the vendor into a supplier list for the relevant product category
All this is necessary in order for the vendor to show up as a possible source of supply when creating the service order item.
I additionally created a contact person for the vendor (through the Web GUI)
I set the flags contact person and service agent
I did the same but this time linking an SU01 user with the contact person. I tried assigning several roles to this user, including, but not limited to, /SAPSRM/SUS_SERVICE_AGENT.
I even tried setting the SRM system as a EBP_SUS system in the landscape configuration (I first tried with LOCAL).
Still no service agent would show up when clicking on 'Add/Remove Service Agent'
Does anybody know what I'm missing, doing wrong or incorrectly assuming?