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Read CTI Live Activity fields - Fiori client

Hi Experts,

On HTML5, I was able to read the Live Activity fields like ANI, DNIS, ActivityUUID etc using the HANDLE_INCOMING_CALL.absl Enhancement Option based on Blog Acquire Custom fields via CTI Adapter.

This script isn't getting called when using CTI on Fiori client. Any pointers on how to fetch these values when receiving a call on Fiori client?

Best Regards,
Preethi

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2 Answers

  • Best Answer
    Posted on Jun 14, 2019 at 10:29 AM

    Hi Adrian,

    Apologies for the delayed response.Yes, we managed fixing it by using an Embedded component and passing values to a custom object.

    Best Regards,
    Preethi Santhanam

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  • Posted on Mar 22, 2019 at 11:12 AM

    Hi Preethi,

    Did you get sorted with this issue? It may be that an incident would have needed to be raised for this issue.

    Kind regards,

    Adrian

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