Skip to Content

Read CTI Live Activity fields - Fiori client

Hi Experts,

On HTML5, I was able to read the Live Activity fields like ANI, DNIS, ActivityUUID etc using the HANDLE_INCOMING_CALL.absl Enhancement Option based on Blog Acquire Custom fields via CTI Adapter.

This script isn't getting called when using CTI on Fiori client. Any pointers on how to fetch these values when receiving a call on Fiori client?

Best Regards,

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Best Answer
    Posted on Jun 14, 2019 at 10:29 AM

    Hi Adrian,

    Apologies for the delayed response.Yes, we managed fixing it by using an Embedded component and passing values to a custom object.

    Best Regards,
    Preethi Santhanam

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Mar 22, 2019 at 11:12 AM

    Hi Preethi,

    Did you get sorted with this issue? It may be that an incident would have needed to be raised for this issue.

    Kind regards,


    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.