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Former Member
Jun 10, 2010 at 12:20 AM

Send email to message processor

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Experts

Is there a way service desk sends an email only and just only the message processor is assigned or changed?, I created an action that sends the email when the message processor is assigned but this action is sending the email every time the support ticked is saved, so the processor is receiving multiples emails. If I change the action merging to "Max 1 action for each action definition" when someone changes the message processor the action will not be executed and the new message processor will not receive the email.

Any help would be appreciated

Thank you