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Former Member

CRM Billing Error - CO Object Not found

Hi ,

I created Billing document in CRM w.r.t. Service Confirmation document without any errors , and when iam releasing the Billing

document to Accounting iam getting the below 2 error message in CRM :

1 )Error in document: BEBD 0090000022CRMB XDCCLNT099 ( Message Class RW / No. 609 )

Message no. BEA766

Diagnosis

The message is not defined in the system. This means it is not possible to display the original long text for this message.

If the short text available is not sufficient, the long text for the message can be displayed in the R/3 OLTP System in

transaction "Message Maintenance: E Initial Screen" (Transaction SE91). The message class and message number for the

originial message can be taken from the short text.

2) Object not known in CO ( Message Class IAOM / No. 028 )

Message no. BEA766

Diagnosis

The message is not defined in the system. This means it is not possible to display the original long text for this message.

If the short text available is not sufficient, the long text for the message can be displayed in the R/3 OLTP System in transaction "Message Maintenance: E Initial Screen" (Transaction SE91). The message class and message number for the originial message can be taken from the short text.

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4 Answers

  • Jun 09, 2010 at 07:47 AM

    HI,

    The error means that the confirmation document has not been assigned to any internal order (Account assignment object).

    Please check in ECC in tcode IAOMC, enter Business scenario as CRMSRV and business key as * <confirmation no> * and execute.

    If an entry exist in this table for the confirmation number that means the CO integration has been successfully done.

    If there are no entries, try to resend the confirmation document after assuring that the CO integration is done properly,.

    Regards,

    PP

    Edited by: PePe on Jun 9, 2010 1:45 PM

    Edited by: PePe on Jun 9, 2010 1:46 PM

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    Former Member
    Jun 09, 2010 at 10:29 AM

    Hi,

    This issue is related to INTEGRATION setting of CRM SERVICE transactions with CONTROLLING.

    check out this link

    http://help.sap.com/saphelp_crm70/helpdata/en/c2/c7453bf2a8bc07e10000000a114084/frameset.htm

    When SERVICE TRANSACTIONS like CONFIRMATIONS are created they are supposed to link to CONTROLLING MODULE of ECC through CONTROLLING integration for COST.

    CONFIRMATIONS documents are supposed to hit CATS sheets along with the CO object on which the Cost per hour of CONFIRMED HOURS will flow. THis CO OBJECT can be an INTERNAL ORDER if it is SINGLE OBJECT CONTROLLING or PROFIT CENTER /COST CENTER in case of Multiple object controlling or may be a WBS ELEMENT in case of other controlling elements.

    In your case when you are doing BILLING of CONFIRMATION the CO Integration has not happened and hence the BILL when it is trying to hit the CO object which is mandatory for ECC integration of BILLING document in SERVICE it gives the following error.

    After reading the above link you will understand the relevance of CONTROLLING in the Integration of SERVICE.

    Please award points

    regards

    Surendra More

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    • Former Member Former Member

      Hi,

      Have you run the report of TRANSFERRING SERVICE RELATED SETTING to ECC in SPRO of CRM... If not done then run the same again and again test. If then also the issue is there then let us know.

      regards

      Surendra More

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    Former Member
    Jun 14, 2010 at 02:24 PM

    Solved myself .

    Missed to create Transaction Publication in SMOEAC Under Site R/3

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    • Former Member

      Hi ,

      Can you please elaborate what was the reason and solution for it ?

      I am facing the same issue at my end.

      Regards

      Santosh

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    Former Member
    Feb 04, 2011 at 03:29 PM

    Hi Experts,

    i have a similar problem.

    In our case we create a follow up Credit memo request from service confirmation and replicate the same to R/3 system.''

    but system does not generate the Internal order in the R/3 system

    Could somebody please help me as in what could be the problem and how to solve it

    Thanks in Advance

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