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Former Member
Jun 08, 2010 at 06:54 PM

Problem in CRM Complaint to ECC Return request creation

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Hi,

In CRM Complaint transaction I am getting the following error when I try to create a 'Return Request' in ECC system. I could not trace out the root cause of this problem. Please help me in this regard.

An error has occured in the system ERPCLNT100 while copying the document
Message no. CRM_ORDER_MISC 020

Diagnosis
Errors have occurred while transferring the document into another system. Refer to the enclosed log to view the error messages.

Transmission log

SALES_HEADER_IN has been processed successfully (Notification S V4 233)
The sales document is not yet complete: Edit data (Notification W V1 555)
With Zero VAT/CST Sales order can not be created (Notification E ZSD_MSG 000)
SALES_ITEM_IN has been processed successfully (Notification S V4 233)

I did all required configuration still the problem persist. Your suggestions are highly appreciated.

Best regards,

Raghu ram