Production issue - Sender File adapter not picking up the files from folder

[Former Member]

Hi Guys,

Ever since the upgrade from XI 3.0 to PI 7.1, we have come acrossinstances of weird error.

Thsi time again - now the 3rd time - tandom basis, in our production PI server, we have teh file slying in the source directory folder in the server.

I can see the files lying there in AL11.

However, it looks like that the file polling has just stopped and the channel is going blank in channel monitoring.

I have checked in SXMB_MONI and there are no messages since the morning.

I have tried craeting a replica of the current channel but it is not working.

This is teh production server and thsi has alraedy created production issues.

I ahve checked in the SDN forum but am not able to find the details.

Plaese help me.

I am anyway going to raise the issue with SAP now.

Regards,

Archana

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Edited by: Prateek Raj Srivastava on Jun 8, 2010 4:50 PM

[prateek]

Have you tried restarting the File adapter service from Visual Admin/ NWA? It should work then.

Regards,

Prateek

[Former Member]

Hi Prateek,

I have trying all sorts since the morning and then just checked teh file permissions.

The file permissions were incorrect as compared ot the other files that were processed successfully today.

Somehow the permissions were changed on the server and the interface channel was not able to poll the files.

I got teh permissions changed back to 666 and all the files were pikced up in a minute.

I got the folder checked and it seems like that the permissions were changed somewhere very early in the morning and we are trying to find out how it happened and who did that.

However, another question i had - this sender file adapter was polling the source directory and deleting the files from there.

I would have expected that if the channel had issues with the file permission because of which it was not able to access the file, it would have thrown an error something like the file permissions error.

But there was not a single error in the channel monitoring.

How can we configure it in a beter way so that we at least soem kind of error indication?

Please advice.

Regards,

Archana