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Former Member

BPEM for FICA Process such as Dunning & Auto payment

Hello Experts,

I have seen how BPEM produces clarification list for billing and metering processes in ISU but could not succeed in generating the clarification cases for Dunning or Payment processes. Has any body explored BPEM for these areas.

Please share your knowledge/experience on using BPEM for these areas.

Best Regards

Venkat

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2 Answers

  • Jun 08, 2010 at 05:26 AM

    Hi,

    During the payment\dunning run, you need to code for the erros\logs that you feel lead to a potential BPEM as per the normal business process.

    These logs needs to be stored in the application log (T.code-SLG1).

    Standard EMMA job picks these data from the application log and process them according to the clarification case categories and buisness area and creates BPEM\EMMA cases.

    Thanks,

    Amlan

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    Former Member
    Jun 09, 2010 at 12:15 PM

    To use BPEM/EMMA you will have to do some configuration into your system. To start with, you will need to get the application logs of the required jobs (example dunning) into EMMA. This can be achieved by activating the "business process area for enhanced message management" within customizing.

    After this step you will notice that new created application logs for the activate business process area can be found in EMMA and you will be able to "prepare the log", through transaction EMMA. This way the applicaton log will be copied to EMMA for analysis.

    If you then want to create cases out of the logs in EMMA you will have to do BPEM configuration, you will have to let the system know for which messages in the job cased need to be created. If you have completed this part of customizing you can execute the step "create clarification cases" within EMMA.

    If i remember well, these above steps can be found within the BPEM cookbook. (in the past this cookbook could be found within the SAP marketplace)

    I hope above information helps you.

    Kind regards,

    Alex

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