Crystal scheduling -issue

[Former Member]

Dear All,

This is in regards to an issue with Crystal Report Scheduling at my client project.

We have got reports hosted on BO server, which we are trying to schedule via InfoView portal and the scheduled batch job is failing with the error message:

*"The database logon information for this report is either incomplete or incorrect".*When i am viewing the same report directly on portal, using the same credentials which I used for scheduling, it doesn't throw any error.

If anybody has faced similiar issue or has any idea if I have missed any step, kindly suggest...

Thanks in advance.

Rafi.

BO Consultatant

[Former Member]

When you say you are "viewing the same report directly on portal, using the same credentials which I used for scheduling", do you mean you are actually refreshing the report from the database, or are you simply viewing a report that has the data saved in it?

[kalpesh_pandey]

DId you check you Crystal Job server is running under the same user name as RAS and Crystal Page Server? Also, what is your view option. Try to change it and see what happens i.e. if its advance DHTML then change to DHTML and see if it works to get an idea if its server issue of something else.

Did you try enabling trace on job server and see what you get in that?