Hi Raghu,
Will you please elaborate a bit more ?
Are you talking about production support of level 1 and level 2 after project go live ?
Level 1 support means normally means that , you make registration of the incident / issue occured in the system and after initial scrutiny, assign the issue to the appropriate team to resolve the issue.
Level 2 production support normally means to investigate and resolve the issue with also inclusion of root cause analysis of the incident to avoid further occurance of the incident.
Hope this helps.
Regards
Datta
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