Very strange issue when displaying the Account PDF Factsheet.

[Former Member]

We have a very odd situation.

We have one users (user1) who has the same business role as everyone else in the office. They can enter the UI (CRM 7), display an account and then click on the PDF Factsheet option. It seems to process and then simple says 'Done', but there's no PDF document displayed. At first I thought it was an Adobe issue, but, if someone in the office (user2) logs into SAP on user1's PC (in the same Windows session), they can perform the same process in the UI and the PDF is displayed, so it can't be a PC related issue, and must somehow be related to user1's SAP profile or role in some way.

Comparing User1 and User2's roles displays no differences, and their SU01 entries are also the same.

Can anyone come up any recommendations as to what it could be?.

I've more or less exhausted all my options.

Jason

[Former Member]

I think we have discoverd what is causing the problem.

In CRM 7, when you view an Account (BP) the first assignment block to be show is the account details block. If you have this block collapsed (not expanded) or not on the screen at all then PDF fact sheet does not work. If I then expand the Account details block and review the PDF Fact Sheet, it then displays perfectly.

I guess there must be some dependancy of the PDF Fact sheet on the Account details block. I placed a breakpoint (normal and external) in the method of the class CL_UIU_PRN_ACCOUNT, but this code never gets called when the Account details block is collapsed. I'll have to find out what code is executed before this class/method is called.

Jason