Employee Central Service Center - Holiday Profiles

[LMBruni]

Hi all,

Is it possible to create different holiday profiles in the tool, considering different work locations? The location field will be created as one of the rules for ticket routing. So according to the location selected during the ticket creation process, the system will consider the related timezone to calculate the SLA.

Thank you,

Livia

[sandeephebbar · Accepted solution]

Hi Livia,

We have an activity as "Working Day Calendar"(https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1811/en-US/eddb5bd6189841408b38898a655c...), you can see all scoped calendars fine tune activity or you can also create your own calendar. Further, you can use this calendar during Service Level creation and you can use Service Level rules to assign the right SLA based on the conditions(ex: Employee Country field).

Regards,

Sandeep

[LMBruni]

Thank you Sandeep.

[ankurgodre]

Livia,

If these questions are not about SAP C4C (C4/HANA Sales/Service), could you please tag the question appropriately in the correct and relevant tag so that you get the right focus on your question?

BR
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