I have some questions regarding EC Service Center.
1) Currently the client does not have a neither a knowledge base platform nor Jam Advanced Plus. Is it necessary for the customer to acquire one of these?
2) What is the applicability of the service organizational structure inside the EC Service Center? Should I replicate the Org Structure from EC to ECSC?
3) When the implementation guide mentions "Adapt Columns" in the rules creation process, what are the additional fields that are available to be used?