Employee Central Service Center - Create new ticket

[LMBruni]

Hi all,

The client asked if it is possible to customize the ticket creation screen by category. In other words, if the user chooses category 1, he needs to fill 10 fields. If the user chooses category 2, he needs to fill other 15 fields. Etc.

Or are the fields fixed? Can I create associations per category?

Thank you,

Livia

[arun02_12 · Accepted solution]

Hi Livia,

This should be possible using the Rule Modeler.

You control the Properties (Visible and Mandatory) Using a Specific service category ID.

Best Regards,

Arun

[LMBruni]

Hi Arun,

Thank you so much for your feedback.

Is it possible to use incident category or other filters to define the fields that will be visible or mandatory?

I am in the workshop phase and I do nott have access to a demo instance, so it is difficult to find some answers.

Thank you one more time.

Livia

[arun02_12]

Hello Livia,

Yes, You can do it using Incident category as well.

Regards,

Arun

[ChrisSolomon]

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