CIC0 Partner determination different between crmd_order and CIC0

[Former Member]

Hi experts,

We have a problem with the partner determination. We have a partner who has relations with several other partners. In the partner determination procedure, we have indicatied that the partner needs at most one occurence and a selection limitation of 1. There is also an access sequence that makes sure that the right partner is found.

This all works fine in the CRMD_order transaction. You get a list of partner to choose from when you enter the main partner. Unfortunately, this does not work in the CIC0 transaction. In this case the system takes the top partner of the list.

Does anyone know why partner determination in CIC0 seems to ignore the setting of selection limitation and occurences? Why is this different between crmd_order and CIC0? How can we make it the same?

Thank you for your input,

kind regards,

Ragina Mahadew

[BGarcia · Accepted solution]

Hi Ragina, welcome to SDN.

My opinion is that main purpose for that, was to speed up the interaction registration by the call center agents.

But if you want to display the partner selection pop-up in CIC0 t-code, you can try to implement note 487734 for that.

Hope that helps!

Kind regards,

Garcia

[Former Member]

Hi Garcia,

Thank you for your reply. This is exactly what we need. We will implement it.

Kind regards,

Ragina