Error creating outbound parameter in WE20

Hi,

Recently, I tried to create a new partner profile via WE20 of Type B (Bank) in my QA system. The profile got created, however, I could not create outbound parameters for the same. On clicking the '+' symbol to add the outbound parameter, it takes me to 'Telephony' tab. Even after providing some info in the Telephony tab, it doesn't give me a screen where I can enter the outbound parameter details.

I have checked and verified my authorization after comparing it with DEV system and found it to be exactly the same. Infact, I have more authorization in QA than in DEV.

Would someone please help to resolve this issue. Has anyone faced a similar problem before? If yes, how did you resolve it?

Thanks & Regards,

Deoraj Alok.