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Getting this error when trying to install solution manager...Please help!!!

ERROR 2010-06-01 11:59:43.214 [synxccuren.cpp:78]

CSyCurrentProcessEnvironmentImpl::setUser()

FSL-00001 System call failed. Error 1326 (Logon failure: unknown user name or bad password.

) in execution of system call 'LogonUser' with parameter (ntadmin, wdflbmd0360, *******, LOGON32_LOGON_INTERACTIVE,LOGON32_PROVIDER_DEFAULT,&hUserToken), line (1015) in file (synxccuren.cpp).

TRACE 2010-06-01 11:59:43.479 [iaxxejsbas.hpp:408]

handleException<ESyException>()

Converting exception into JS Exception ESyException.

TRACE 2010-06-01 11:59:43.479

Function setMessageIdOfExceptionMessage: modlib.jslib.caughtException

ERROR 2010-06-01 11:59:43.479

CJSlibModule::writeError_impl()

MUT-03025 Caught ESyException in Modulecall: ESAPinstException: error text undefined.

TRACE 2010-06-01 11:59:43.479 [iaxxejsbas.hpp:483]

EJS_Base::dispatchFunctionCall()

JS Callback has thrown unknown exception. Rethrowing.

ERROR 2010-06-01 11:59:43.542 [sixxcstepexecute.cpp:950]

FCO-00011 The step setUserEnvironment with step key |NW_Users_Create|ind|ind|ind|ind|0|0|NW_Users_Create_Do|ind|ind|ind|ind|3|0|setUserEnvironment was executed with status ERROR ( Last error reported by the step :Caught ESyException in Modulecall: ESAPinstException: error text undefined.).

TRACE 2010-06-01 11:59:43.557 [iaxxgenimp.cpp:752]

CGuiEngineImp::showMessageBox

<html> <head> </head> <body> <p> An error occurred while processing option SAP Solution Manager 7.0 EhP1 > Software Life-Cycle Options > Additional Preparation Options > Operating System Users and Groups( Last error reported by the step :Caught ESyException in Modulecall: ESAPinstException: error text undefined.). You can now: </p> <ul> <li> Choose <i>Retry</i> to repeat the current step. </li> <li> Choose <i>View Log</i> to get more information about the error. </li> <li> Stop the option and continue with it later. </li> </ul> <p> Log files are written to C:\Program Files/sapinst_instdir/SOLMAN/LM/USR. </p> </body></html>

TRACE 2010-06-01 11:59:43.557 [iaxxgenimp.cpp:1255]

CGuiEngineImp::acceptAnswerForBlockingRequest

Waiting for an answer from GUI

INFO 2010-06-01 12:00:05.386 [sixxcstepexecute.cpp:1003]

An error occured and the user decided to stop.\n Current step "|NW_Users_Create|ind|ind|ind|ind|0|0|NW_Users_Create_Do|ind|ind|ind|ind|3|0|setUserEnvironment".

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3 Answers

  • Best Answer
    Jun 04, 2010 at 10:52 PM

    Hello Mayank,

    which user you started sapinst? This error is mostly associated to an user other than root/administrator (depending on your OS).

    BUT if this is a system copy, you should install sapinst with <sid>adm user.

    Best regards,

    Tomas Black

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    Former Member
    Jun 18, 2010 at 04:38 AM

    This error is occurring while SAPINST is trying to create OS users and groups for the installation.

    The user that the Windows you logged in as does not have administrative rights on the system. Please provide the admin rights to the user and also ensure the user can create other users and groups.

    Regards,

    Shitij

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    Former Member
    Jun 21, 2010 at 05:56 AM

    I was installing using Administrator login but somehow it did not have enough administrative rights. I created a new user with administrative rights and it worked.

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    • Former Member

      Hi, I am facing something like only.

      I have windows 2008 Server 64 Bit/Oracle 11g 64 bit and trying to install SAP BI 7.0.

      Please have a look at the log below:

      WARNING[E] 2013-06-26 20:10:20.152

      FSL-06002  Error 1722 (The RPC server is unavailable.

      ) in execution of a 'OpenSCManager' function, line (130), with parameter (ServicesActive).

      WARNING[E] 2013-06-26 20:10:20.152

      MUT-03025  Caught ESyException in Modulecall: ESAPinstException: error text undefined.

      ERROR 2013-06-26 20:10:20.152

      FCO-00011  The step setDefaults with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_GetSidNoProfiles|ind|ind|ind|ind|2|0|NW_getDBInfo|ind|ind|ind|ind|2|0|NW_getDBInfoGeneric|ind|ind|ind|ind|2|0|setDefaults was executed with status ERROR .