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Report for detailing ticket attachments

With C4C is there a way in which to report out all attachments that are associated with a series of specific Employee Support tickets. I have looked at the various reports and datasources and cannot determine one which can suitable detail this query. Any thoughts? thanks

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  • Posted on May 13, 2019 at 12:14 PM
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  • Posted on Apr 01, 2019 at 02:10 PM

    Hi Andrew and Matt.

    It is currently not supported in this version of the product. There is no data source with this information regarding to the attachments.
    I am an Analytics Experts and it is not the first time i see customers looking for this requirement.
    I have searched on the Ideas Forum, and I could not find any suggestion for this very specific question (https://influence.sap.com/sap/ino/#/searchcategory?type=campaign&id=903&search=attachment&managed=0). In this case I would advice to create a requirement there to have this added in the standard product.



    Best regards.
    Mi Freitas.

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