Report for detailing ticket attachments

[Andrew86]

With C4C is there a way in which to report out all attachments that are associated with a series of specific Employee Support tickets. I have looked at the various reports and datasources and cannot determine one which can suitable detail this query. Any thoughts? thanks

[former_member487657]

I have the same request. We would like to be able to both report on the amount of Service Tickets that contain attachments, as well as be able to pull those attachments out in mass.

[Andrew86]

Idea raised
https://influence.sap.com/sap/ino/#/idea-create?campaign=903

[former_member390432]

Hi Andrew.

I tried o follow your link so I could vote, however, it is directing me to create a new idea. Is the link correct?

[former_member390432]

Hi Andrew and Matt.

It is currently not supported in this version of the product. There is no data source with this information regarding to the attachments.
I am an Analytics Experts and it is not the first time i see customers looking for this requirement.
I have searched on the Ideas Forum, and I could not find any suggestion for this very specific question (https://influence.sap.com/sap/ino/#/searchcategory?type=campaign&id=903&search=attachment&managed=0). In this case I would advice to create a requirement there to have this added in the standard product.



Best regards.
Mi Freitas.