Return process

Hi

I have a question regarding a sales return proces.

Normally if a customer has a complaint regarding a product we would create a sales return order. We would then create a delivery and PGR. Finally we would create a credit memo.

But what if we inspect the product and find out that that the product was damaged by the customer? We don't want to create a credit memo but we have allready created a delivery which is now due for billing. Is the standard proces simply to reverse the PGR, delete the delivery and finally delete the return sales order? this doesn't seems to be the right way to do it. Any surgestions?

Best regards

Jesper Dueholm