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How to use a specific email address as recepient in a Workflow rule?

Nov 30, 2016 at 04:05 PM


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I have created a custom BO and I want to use a Workflow Rule to send an email to the Customer. Unfortunately, the email is automatically sent to the Customer's main address but my requirement is to send the email to a secondary address entry which contains the correct email address.

I tried to create an association to Customer.AddressInformation and set the correct address using ABSL but even when I can see the association in the Workflow Rule the email is not sent.

So, Is it possible to send the email to a different emails address in the Workflow Rule?

Any other idea will be welcome.

Alejandro Cordero.

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1 Answer

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Former Member
Dec 19, 2016 at 06:02 PM

Hi Alejandro,

Have you considered adding the recipient as a custom involved party? That could make it automatically available as a recipient in the workflow rule definition. You can easily test this by adding the involved party manually.

Kind regards,

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