How to change an ALERT-TO-MAIL email address

[former_member594225]

Hi,

In our PO Java only system alerting is set up (by someone else)

Now i want to change the email address that the alerts are sent to.

I have looked in NWA >> JAVA SCHEDULER and i can see that every 30 minutes a job is running: the AlertConsumerJobV2 , and it is sending out the alert email.

Based on the documentation i expect there is a task for scheduling this job, and i should change the email address for the alerts in that task.

But the tasks section is completely empty.

What steps should i take to change the email address?

Regards

Robert

[grahilsingh]

Just need to know how we configure multiple email address in "TO" i have tried with ; and , but it is not working pls suggest.

[sugata_bagchi2]

Hello Pavan,

Try to check the log of that job. Go to the Log tab and you will get the Task name thru which the Job was scheduled.

Something like this -

But, if you want to change the email ID for the consumer then you have to recreate a task with that Job and change the email ID.

Make sure the status of the Job is Active.

Thanks

Sugata

[former_member594225]

I've looked at this issue again:

Is it possible that i cannot see any tasks because all tasks were scheduled by someone else?

(it would be rather confusing i'd say)

Regards

Robert

[PriyankaAnagani]

I may be responding late, but you were right. You are not able to see the tasks means, you don't have required authorization. Check with the basis and get the roles added to your user so that you'll be able to view all tasks and add/delete.

--Priyanka

[PavanKumar]

Hi Rober,

Again you may have to create new Alert consumer Job similar to older one it may not be possible to edit existing job which is running.

So repeat step4 mentioned in that blog and add the new email address which you want in this job and delete the old alerconsumer jobs which was already running.

Regards

Pavan

[former_member594225]

Hi Pavan,

Thx for your answer.

It is a possibility to create a second job, and add the new email addresses there. But the people behind the original email address have asked me to stop the flow of email to that address.

So for that i still need to see the original task, and be able to delete it, or change it.

Regards

Robert

[PavanKumar]

Hi Robert,

yes you can add new email address in New( second) job and delete the old consumer job because editing not possible

So that you can see new email address in new job and old job no more exists with old email address.

Regards

Pavan

[former_member264514]

You have to check the JAVA Mail Client Parameters in NWA (Configuraiton - Infrastructure - Java System Properties - Service (JAVA Mail Client).

[former_member594225]

Hi Marcus,

The Java Mail Client settings are correct. As we can read in Michals Kwawczyk's blog on this subject the Java Mail Client settings are set in step 3.

It is only in step 4, when we are actually creating a task and scheduling the job that we set MAIL-TO email-address.

So i expect to see tasks in the tasks -section, and i can select one and change it.

But the tasks section is EMPTY!!

So i get back to my original question, what steps should i take to change the email address that i send the alerts to.

Regards

Robert