Process Mapping

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Hi All

I have a problem i need your help:::

Problem:

1. There is an Trader who buys batteries from his vendor under 1 year replacement warranty ...

2. He sales the same batteries to his customers Under 3 years warranty replacement .(Invoice done )

3. Now the problem is if there is any problem in the batteries within 1 year then he(trader) replaced the batteries with the newer one (or old) and claim his vendor for the replacement .(the batteries are replaced by his vendor)(no problem under this).

4.Now if the batteries are replaced after one year (when vendor's warranty ends and trader's warranty starts (which is given by Trader's end)). The trader replaced the batteries with zero cost and accept the old batteries(zero cost battries) returned by the customer.

5. How can i manage the inventory.......... how trader can replaced the batteries with zero cost (with out tax) means trader accept the zero value cost batteries and replaced those with value existing batteries ...

please help me to map the process that how can trader issue the value existing batteries in zero cost as the batteries are replaced he can not generate the invoice ....... Please help me

Thanks & Regards

Rajnish Srivastava