on 05-25-2010 9:23 PM
When a buyer creates a purchase order for a vendor that is setup for email output, the email is sent to the vendor once it is saved. The vendor receives the email and it appears to be sent by the buyer.
When a buyer creates a purchase order for a vendor that is setup for email output and this PO requires approvals, the email output does not happen until the last approval is obtained. At this point the vendor receives the email and it appears to have been sent by the last person to approve the purchase order.
A vendor is receiving these purchase orders and in some cases replying to the email address from whom it was sent if they have questions, comments, etc. In cases where approvals took place the vendor is replying to the last person who approved the PO who is not necessarily the person who should be receiving these emails.
My question....is there a way to change it so that the email output always appears to come from the person (buyer) who created the purchase order and not the last person who changed (approved) it?
Hello,
workflow can be used in this case.
Regards
Jane
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