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Jan 22, 2019 at 06:30 AM

Unable to delete Item Processing Codes in Service Ticket - SAP Cloud for Customer

274 Views Last edit Jan 22, 2019 at 06:03 PM 2 rev

Hello folks,

We have maintained values in Item Processing Codes in the Ticket fine tuning activity in C4C. In addition to the already existing standard values, we have maintained Z values as well.

However currently the system is not allowing us to delete any of the values maintained ? (the delete button is greyed out).

Is this due to already existing Work Tickets having these Item Processing Codes used in them? Or are we missing some other configuration.

Attaching a screenshot for your reference. item-processing-codes.png

Any help will be appreciated.

Thanks and Regards,