I would like to be able to merge accounts in WebIC if the IC agent identifies a duplicate during his conversation with an account.
Basically, I'd like the same unctionality than in WebUI:
- Search for accounts
- Select 2 accounts
- Merge accounts
However in WebIC, I cannot see the "Merge account" button. I found this OSS note, but still I don't know what I have to configure in the system to display this button.
[Note 900293 - "Merge Accounts" in IC WebClient|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=900293]
We are using CRM 7.0.
Thanks in advance,