"Serious system error , contact person Responsible" while accessing PPOME

[Former Member]

Hi,

We have done an upgrade from R/3 4.6c to ECC 6.0.post upgrade acitivities have been completed and now UAT is going on.

Issue:

Few users while accesing transaction PPOME and PPOSE, they are recieiving error at the transaction start

"Serious system error, contact person responsible " with STOP symbol , this issue is specific to few users only.

With the same access other users are able to access PPOME and PPOSE successfully.

I had put trace but could not find any thing through it even su53 report is also not showing any thing.

structural authorizations are present in the system.

earlier when i recieved this error, thinking that issue might be some user specific configuration i had deleted the user and recreated , then it was working fine for him.

If i delete and recreate the user it might work now, But i want to know why is this error coming.

Please help.

Thanks,

Sanketh.

Edited by: Sanketh Teegala on May 24, 2010 5:07 AM

[Former Member]

Hi Sanketh

Did you tried resetting the user buffer through transaction SU56.

Thanks.

Anjan

[Former Member]

Yep, i had tried resetting the user buffer also, but it didnot work.

Thanks,

Sanketh.

[Former Member]

Hi Sanketh

I have also come across situation specifically in HR system wherein the only option left with me was to delete and recreate user Ids. However at times restting user buffer did helped.

It would be great to know if anybody else in the forum knows any specific reason behind it.

Thanks.

Anjan

Edited by: anjanpandey on May 24, 2010 5:33 AM

[martin_voros]

Hi,

it looks like you are getting message KOE 000. This message is used in couple of programs so I can't tell you why you get it. So if you want to know why you are getting this message then you can simply debug transaction PPOME. For example you can jump into debugger and create a break point for each ABAP statement "MESSAGE". Another way of finding exact place where the message is generated is with help from transaction SE30. If you don't have ABAP skills then ask some ABAP developer for help.

Cheers

[Former Member]

When this happens, do you get a dump 'message type X' ?

Are there any SM21-entries that could be of interest?

Since KEo000 comes from CO:

Have you attached cost-centers to your positions?

Are you working with cost-centre structures/hierarchies in your roles?

[Former Member]

thanks for the reply.

yes there ia amessage in SM21 whcih states

"The transaction has been terminated. This may be caused by a

termination message from the application (MESSAGE Axxx) or by an

error detected by the SAP System due to which it makes no sense to

proceed with the transaction. The actual reason for the termination

is indicated by the T100 message and the parameters.

Additional documentation for message KEO 000

Serious system error; Contact person responsible

No documentation exists for message KEO000 "

Is it of any help.

cost centers are maintained in organisational unit. it is working fine in 4.6c , we are facing this problem only in ECc 6.0

Thanks

Sanketh

[Former Member]

Can you please check whether the users that are affected belong to the same positions (organisational object, cost-center hierarchy)?

Another approach could be: ask the affected users whether they experience the same problem while using KE*-transactions (like KE02 or OKEON).

[WolfgangJanzen]

Maybe [SAP Note 1137816|https://service.sap.com/sap/support/notes/1137816] is applicable?

Otherwise: report as problem to SAP (use component CO-OM-CCA-A)

[Former Member]

It was completely a customized issue, there was no cost center search in standard PPOME.

This we got to know , after raisig a OSS note.

With the help of abap team , thi issue has been resolved.

Thanks for al support.

sanketh.

[Former Member]

Hi Sankath

please can you share what config needed to be done. we're getting a very similar issue with PPOSE.... it works for some users, but other users with the exact same authorisations, it just hangs.

Many thanks

cheers

Lee

[Former Member]

Hi Lee,

we have done some configuration in SPRO for this cost center search to be activated.

Please check with the abap tem, they may help you.

Thanks,

Sanketh.