Client Switch

[Former Member]

Hi Experts,

Can any one brief me about the client switch functionality ?

Thanks in advance,

Regards

Suvitha

[former_member187490 · Accepted solution]

Hello Suvitha,

Sure, the Client Switch scenario is designed for situations in which you need to keep data from different customers completely separated and secure. For example, this is commonly used in business processing outsourcing (BPO) situations where a company provides call-center hosting for a number of different companies. When a customer calls, the system recognizes the caller and pulls up the record from the correct SAP CRM client. Here are some more details:

[http://help.sap.com/saphelp_crm60/helpdata/en/ee/59d9aff0fc4a2fb48d73a0cf93c90c/content.htm]

[http://www.sap.com/community/webcast/2008_06_SAPSkills_de/2008_06_sapskills_de_F5.pdf]

Best regards,

John

[Former Member · Accepted solution]

Hi John,

Thank you very much for that detailed explanation and the links. I am clear now.

Regards

Suvitha