Interaction Types

[Former Member]

Hi friends,

we have various transaction types that record interaction like Interaction Log, Interaction Record, and on CRM web UI when we open an account we also see Interaction history.

I feel the difference is only where these transactions are created, i mean the context. However I am assuming when I open a particular and see the Interaction history, I want to be able to see what was discussed with that customer may be about a particular deal or product.

When I create Interaction log, it goes and sits into the planned activities. And when the interaction log status is set to complete its part of the interaction history. Can anyone tell me what is the transaction type or the way the interaction history is stored. How can I see it on CRM GUI.

Thanks for the inputs.

[Former Member]

Interaction log is part of planned activities and becomes part of interaction history when the status is complete. Interaction can be used to plan consumer visits either inbound or out bound. Interaction records are generated typically part of CRM interaction center.

Thanks.