'SAP OFFICE EXPRESS INFO' message not poped up to the partner.

[Former Member]

Hi Friends,

I have a quarry on sending express mail while sending email through notification process. Following are the details:

Created notification for customer complaint (Z1,its made for my client) entered all details and saved the notification. Now i want to send this information to PP and SD person through express mail.

Now i go in change mode and go to same notification then when i click 'Send E-mail' from action box menu and selecting the partner, screen for sending mail through note appears (was not getting same initially but later got the config correctly). Here the message is written and then i am assigning the recipients for ex say SD, PP, QM (myself) and ticking the box meant for sending express mail.

When the mail is send it goes successfully, when i save that transaction for me (QM) the express mail is popped up that is fine but my problem is my PP & SD guys do not receive the express mail . When they go to their Inbox they can view the mail but only problem i want to address is " they should get SAP office express Info" on their screen so that they are alerted.

I checked by changing the screen or even by re- login for those users but express mail not popped. Please guide.

Best Regards,

Shekhar

[Former Member]

Hi Friends,

Can anybody put light on this issue related to sending express mail through Notification transaction.

Thanks in advance.

Best Regards,

Shekhar

[Former Member]

Hi

Though I do not have hands on experience in SAP Office expres Info, still may be these SAP notes can help you :

Note 331265 - Internet mail delivery notification

Note 485372 - Confirmation of receipts not suppressed

Note 579938 - Composite SAP note on notifications for send status