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Former Member
May 21, 2010 at 08:35 AM

EIC - activity re-appearing after 1 week

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Hi,

We are having a problem in EIC where an activity is created and processed today then is not able to be found tomorrow by any agent. After that it re-appears after about one week and SLA's are already missed.

Would anyone have an idea on what could be wrong with our EIC system?