We are facing a problem, that I going to explain, We have a field in complaint header in CRM7.0 actually they are two fields (two levels) made by using multilevel categorization so they have a relationship.
And we want to have a fourth level in the item level of the complaint.
So our requirement is as follow:
1-level on the area of categorization in the header, it has several values.
2-Level on the area of categorization in the header, it also has several values and those values depend on the selection make on the first level.
3-Level on a column of the item, we would like to have this field as the item category but its values depend on the selection make on the second level ( the second level is on header).
We would like to carry on with the categorization but at item level.
Thank you in advance.