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Former Member
May 21, 2010 at 07:37 AM

multilevel categorization header/item level

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Hello everyone,

We are facing a problem, that I going to explain, We have a field in complaint header in CRM7.0 actually they are two fields (two levels) made by using multilevel categorization so they have a relationship.

And we want to have a fourth level in the item level of the complaint.

So our requirement is as follow:

1-level on the area of categorization in the header, it has several values.

2-Level on the area of categorization in the header, it also has several values and those values depend on the selection make on the first level.

3-Level on a column of the item, we would like to have this field as the item category but its values depend on the selection make on the second level ( the second level is on header).

We would like to carry on with the categorization but at item level.

Thank you in advance.