Hi All,
i have a requirement....suppose i have a characteristic status which has lot of values but only when the status value is equal to 'E0010' OR 'E0008' OR 'E0003' then only i can consider a ticket closed..in rest of all the other statuses the ticket is considered open...
priority open tickets closed tickets
very high 10 17
high 20 3
medium 40 2
low 30 7
How to count those tickets whose status is 'E0010' & 'E0008' & 'E0003' and rest of the other statuses into one
any suggestion would be helpful ...
Regards,
Deadlocks
Edited by: DEADLOCKS on May 20, 2010 2:16 PM
Edited by: DEADLOCKS on May 20, 2010 2:17 PM
Edited by: DEADLOCKS on May 20, 2010 2:25 PM