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May 20, 2010 at 08:26 AM

SIA restarts when the user logins using his SAP Credentials

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Hi

I have recently installed BO Enterprise XI 3.1 SP2 (FixPack 2.7) and SAP IK 3.1 SP2 FixPack 2.7.

and have done the initial configuration for SAP Authentications.

And when I try to access InfoView using my SAP Credentials.

it gives this error

"Account information not recognized: All the servers with CMS AUNSSDCBODV01.production.transfieldservices.com:6400, cluster @AUNSSDCBODV01.production.transfieldservices.com:6400, kind cms which host service null, are down or disabled"

and I find these errors in the Windows Event Viewer.

"Server Intelligence Agent: server AUNSSDCBODV01.CentralManagementServer stopped unexpectedly."

and this error

Server Intelligence Agent: server AUNSSDCBODV01.CentralManagementServer is considered failed because it has stopped 5 time(s) within 60 minute(s). Please restart this server.

can somebody help me resolving this issue.

regards

Biju Kumar