Dear All,
In fact, I am SAP PP consultant but now I must to configure an scenario in QM. In this scenario are this steps:
- The customer complained some delivered goods
- Create notification, in QM, with reference to the customer order
- Create task
Now it's two possibilities: parts returned by customer or parts don't return.
If parts returned:
- create return order
- create task to rebook material
- create credit note to the customer
- Check the goods. If not possible to rework the goods and it's fault from the supplier it must to inform him about this.
If it's possible to rework, it must to create an production order assigned to QM order.
Can somebody indicate to me some documentation about this scenario?
Thamk you very much for your support!
Regards,
Marian