Notification

[Former Member]

Dear All,

In fact, I am SAP PP consultant but now I must to configure an scenario in QM. In this scenario are this steps:

- The customer complained some delivered goods

- Create notification, in QM, with reference to the customer order

- Create task

Now it's two possibilities: parts returned by customer or parts don't return.

If parts returned:

- create return order

- create task to rebook material

- create credit note to the customer

- Check the goods. If not possible to rework the goods and it's fault from the supplier it must to inform him about this.

If it's possible to rework, it must to create an production order assigned to QM order.

Can somebody indicate to me some documentation about this scenario?

Thamk you very much for your support!

Regards,

Marian

[former_member662213 · Accepted solution]

Hi,

The requirement can be mapped via notification with standard notification tyep Q1.

Run the transaction QM01 in SAP IDES server and you would be able to find the maximum of your requirements being fulfilled via notification type Q1.

Thanks

SUMIT

[Former Member]

Hi

Use Tcode QM01, Notification type Q1 (Customer complaint), you can put material with reference to sales order there. In the screen, there will be tabs like subject, items,tasks, activities. Fill them accordingly and in subject tab fill the return quantity.

Better to maintain proper codes groups/selected sets for this tasks and activities. So work in development/quality server first for a good and userfriendly customer complaint notification.

In case of doubt, do write.