Hello Colleagues,
In transaction SM66 in our PROD ERP system we see a lot of workprocesses in status STOPPED and reason as GUI. The workprocesses have been set to restart mode but restart will happen when the workprocess will dump. Since the dumps are not occurring the WP's have just stuck and the a lot of requests are waiting. We see the GUI time increasing to 500 ms out of 1800 ms total response time.
We see SESSION_MANAGER as the top transaction causing high GUI time. I also performed LAN CHECK BY PING and saw some loss of packets.
Please suggest.
Regards, Amit
SAP BASIS