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Former Member
May 18, 2010 at 05:25 PM

1340061 - AdaptiveProcessingServer and MultiDimensionalAnalysisServicesServ

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I'm attempting the following procedures listed below, however when attempting to Go to APS Properties page after stopping the server in CMC. I don't get the "Properties" option when right click on the server.

Symptom

AdaptiveProcessingServer (APS) and MultiDimensionalAnalysisServicesServer (MDAS) have been restarted unexpectedly

Multiple error and information events are recoreded in Windows Application Event log

Error Event: "Server Intelligence Agent: server <Node name>.MultiDimensionalAnalysisServicesServer stopped unexpectedly."

Information Event: "Server Intelligence Agent: server <Node name>.MultiDimensionalAnalysisServicesServer stopped with exit code = 143 (0x8f)."

Information Event: "Server Intelligence Agent: server <Node name>.MultiDimensionalAnalysisServicesServer has been started."

Environment

BusinessObjects Enterprise XI 3.0

BusinessObjects Enterprise XI 3.1

Reproducing the Issue

Start Central Configuration Manager (CCM).

Start a node that has AdaptiveProcessingServer (APS) or MultiDimensionalAnalysisServicesServer (MDAS).

Ensure the service status is started.

Logoff and logon to Windows again.

Start event viewer and you will see the events are logged.

Cause

Java Virtual Machine (JVM) watches some Windows control events (such as LOGOFF) by default. When JVM receives such event, it shuts Java application process down.

Resolution

Make JVM ignore the events by using -Xrs option. This optoin can be specified from Central Management Console (CMC) by the following steps.

Login to CMC.

Go to Servers.

Go to APS Properties page.

add u201C-Xrsu201D (need quotations) to the Command Line Parameters.

Click Save & Close.

Right click on the APS and select Restart Server.

Go to MDA Properties page and do the same steps above.Keywords

BOE, shutdown, restart