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Former Member
May 18, 2010 at 02:12 PM

Guided Procedures - duplicate notification emails

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I have a Guided Procedure which requires that notifications be sent on assignment. The GP has been configured with an 'on assign' notification, and I've verified that the correct users are assigned to the role. However, the behavior of the notification is not consistent. I've observed the following behavior:

- a single notification is sent to each user assigned to the role

- two notifications are sent to the second user assigned to the role, and none to the first user

- a single notification is sent to the second user, but nothing to the first user

I cannot duplicate this behavior in the non-production environments; this only happens in Production.

Anyone have any ideas?