Default value for fields in service desk message

[Former Member]

Hi,

when creating a message via workcenter, how can I maintain a default value e.g. for field "component"?

Thanks and best regards,

Jörg

[Former Member · Accepted solution]

hi Jörg,

I don't know if you managed to solve your problem, but if not here's some help :

You have two options (don't work for the listboxes, only for the help input) :

I. User dependant configuration

1. Right click on the field for which you want to set a default value and select Use current as default

2. done

II. global configuration

With administrators privileges.

1. Since your are creating a support message, the url pointing to the WD application should looks like :

http:///sap/bc/webdynpro/sap/ags_work_incident_create_app

2. simply add ?sap-config-mode=X at the end of the url (& instead of ? if there are already some parameters)

3. After specifying the value you want to set as default, right click on the field you want to assign a default value to and select Settings for current configuration

4. For the value attribute, select Specify default

5. You can save and transport your configuration.

If you want to set default values for other fields, e.g. Category, or priority, there's customizing in SPRO tx for that...

Hope it helps.

Regards,

Stéphane.

[RajeevP]

Hi,

I am afraid whether the program RDSWP_NOTIF_CREATE_CUSTOMIZE_S will make any difference to workcenter, it is used for notif_create transaction.

You may need to do some customization to achieve the result. The below forum may help you:

Rajeev

[Former Member]

For a good walk-through of RDSWP_NOTIF_CREATE_CUSTOMIZE_S, see

[http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/c009c947-221d-2c10-e9ab-f8ad69acb99b|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/c009c947-221d-2c10-e9ab-f8ad69acb99b]

I don't know if it will affect the work center link either, but you could modify that link to point to your customized web dynpro.

Regards,

Sean

[Former Member]

Hi,

Try with the program: RDSWP_NOTIF_CREATE_CUSTOMIZE_S, Field group: COM and in Input Value you can enter the value that you want.

Regards.