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Former Member
May 18, 2010 at 10:05 AM

Forwarding Documents

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Hi,

Is it possible to capture the Start Date, End Date and the Turn Around Time (TAT) when,

1. User A forwards a Work Item to User B as a Document. The Document contains the Order Number. It will then be available in 'Documets' folder of User B.

2. User B looks at the Document, takes appropriate action and either deletes the document or forwards to User C.

Start Date/Time --> Date/Time at which User B receives the Document,

End Date/Time --> Date/Time at which User B either deletes the Document OR forwards to User C.

Please do let me know if there are any standard workflow tables that will have this information. When a document is forwarded as a document, I'm not sure how the corresponding Work item ID can be captured. Your help/advice will be greatly appreciated.

Many thanks.

Edited by: Ritesh Joseph George on May 18, 2010 12:10 PM