Customer CheckOut and stock

[former_member442458]

Hi experts

i use Customer ckeckout with SAP Business one

When i create a sales in customer checkout the stock of the itme is not mot

Before sales i have for an Item quantity 10

I create a sames receipt for 5

After sales i have for an item the same quantity 10

I don't understand What is the parameter false?

Thank's for your answer

[gunther_sandtner2 · Accepted solution]

Hello Jean Marc,

The only other possibility I can think of is that you created a reserve-invoice.png in Customer Checkout instead of a direct sale receipt. This would create an AR Reserve Invoice in Business One instead of an AR Invoice - which does not decrease the quantity in stock (only the available quantity is decreased).

If this is not the case in your scenario please open an incident with SAP Support (component IS-SE-CCO or SBO-INT-CCO). We can then check the issue in a remote session.

Kind regards,

Gunther

[former_member442458]

Hello

Thalk's for your respone

I have seen that the receipt go to SAP Business one and in the synchronization the stock is update on Customer CheckOut

[gunther_sandtner2]

Hello Jean Marc,

Can you confirm if the sales you created in Customer Checkout was posted to Business One (= new AR Invoice)?

Most likely the sales you created in Customer Checkout did not reach Business One. Two points to check:

1. In Customer Checkout go to the receipt search and check if the box for transmitted.png is ticked. If yes, you know your receipt was successfully sent to the Customer Checkout Monitor for further processing. If no, we need to troubleshoot on the Customer Checkout terminal.

2. In the Customer Checkout Monitor check if the receipt got released.png to Business One via the Business One integration framework. If the status is anything other than Released (i.e. New, Inconsistent or Cancelled) then you know it is not yet posted to Business One. In that case we need to troubleshoot the Business One integration framework or the content of the receipt.

Please get back with your observations here. Ideally attach some screenshots. Then we can narrow down the cause.

Kind regards,

Gunther