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Former Member
May 18, 2010 at 08:59 AM

Send mail to message creator when the Status change into "Customer Action"

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Dear Exper!

I have config Var' Sevice Desk on SolMan 7.0 Ehp1 and automatic send mail to message creator when I change status is "IN PROCESS" successfully. But when a message processor have processed the message from message creator, and he change the status is "Customer Action" ,sending mail to message creator is not available. I need , can do it to send mail to message creator when status is "Customer Action". I hope, you can help me about that as soon as possible. Thanks you very much.

Thanks and Best Regards,

Tru Hang